Competition Terms and Conditions
Win one of LUSTRE® ClearSkin LED Devices at the Spirit of Christmas exhibition 2024 in London!
You can enter this competition by completing the survey under this link. The Competition opens on Monday 4th of November and closes on Sunday 10th of November 2024 at 23:59pm GMT (“Entry Period”).
- Entrants must be 18 or over
- Only one entry per person
- Prize cannot be exchanged for cash
- No resale allowed
- It is free to enter this competition
What can you win?
LUSTRE® ClearSkin RENEW LED Mask
LUSTRE® ClearSkin REVIVE LED Mask
LUSTRE® ClearSkin 3xpress Patches
LUSTRE® ClearSkin SOLO
How to enter
Entrants can enter the promotion for free by correctly completing the LUSTRE® ClearSkin brand survey provided by the team at the stand at the Spirit of Christmas show between 4-10th November 2024. No purchase is necessary to enter the promotion.
Participation is limited to one entry per person only. If more than one such entry is received, only the first entry will be accepted.
The winners will be selected randomly and will be notified of their win by email by November 15th 2024.
Winners must acknowledge the win by replying with a confirmation of their postal address within 30 days. If no acknowledgment is provided from the winner, a new winner will be selected. The prize will then be dispatched within 60 days.
No responsibility is taken for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason.
Personal information
Lustre Skin Ltd. may use personal information which you provide, or which we obtain through our dealings with you, to administer this promotion.
By entering this competition, you agree to subscribe to our mailing list. No annoying-e-blasts promise, just handy skincare tips and promotions you’ll love.
We may be in touch with you following the competition to ask about your feedback, the performance of the device of your skin or to offer assistance.
If you have any questions regarding the competition, please contact anna.rodriguez@lustreskin.com. Good luck!
Frequently Asked Questions
-
Delivery option: UK Standard Delivery
Delivery time: Order before 12pm to receive in up to 3 working days. Delivered between 8am – 9pm (excludes Weekends & Bank Holidays).
Delivery Prices:
FREE delivery over £30!
£4.50 for orders below £30.00
Delivery Exceptions
We deliver to the Scottish Highlands and British Islands. However, we advise allowing for an additional four days for Standard Delivery.
-
You have the right to cancel any purchase up to 14 working days from delivery and receive a full refund. If you are returning your product, you must contact our Customer Services department at 01506592239 or customerservices@lustreskin.com who will provide you with the address for returning the product to us.
Please be sure to package the parcel securely (making sure you include a note of your name and address inside the parcel) and then return it to us.
You must return the products to us within 14 days of notifying us of the cancellation, in the same condition in which you received them.
Returning all or part of your order
You have the right to return all or part of your order up to 14 days from receiving the products.
When returning all or part of your order you will receive a refund for the products you have returned within 14 days of sending the item back to us.
We advise that you take out enough postal insurance to cover the value of the contents. Please save your proof of posting and tracking information until your refund has been processed.
You will be responsible for the cost and risk of returning the items to us.
You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration from you.
-
Yes, the LUSTRE® ClearSkin Technology devices are guaranteed to be free from defects for 12 months from the time of purchase.
All LUSTRE® devices carry a 1 year warranty. This means that the devices should be free from defects in material and workmanship for 12 months from its original purchase date, under normal use. This warranty extends only to the original retail purchaser with original proof of purchase and only when purchased from an authorised retailer or reseller. This warranty only extends if the mask is used in conjunction with authorised LUSTRE® accessories. If the product should become defective within the warranty period, contact the retailer where you bought the mask.
This warranty does not cover products damaged by:
- Accident, misuse, abuse, or alteration.
- Use with unauthorized accessories or use other than as instructed.
- Connecting to incorrect current and voltage.
Please click here to register your device.