We want you to be completely satisfied with your LUSTRE purchase. You may return eligible items within 30 days of delivery for a full refund, provided they meet the following conditions:

• LED Light Therapy Devices: Must be unused, in original condition,
  and returned in original packaging with all accessories and documentation
• Skincare Accessories: Must be unopened, unused, and in original
  packaging
• Proof of Purchase: Original receipt or order confirmation required
• Return Window: Items must be returned within 30 days of delivery
  date

*Please Note: All returned devices will be thoroughly inspected to ensure they meet our return criteria. Items showing signs of use, damage, or missing components may not be eligible for a full refund.

For hygiene and safety reasons, the following cannot be returned once opened or used:

• Items damaged by misuse or normal wear and tear

If you receive a faulty or damaged item, please contact us immediately.

All LUSTRE devices come with a 1-year manufacturer's warranty, covering defects in materials.

If your LUSTRE device arrives damaged or develops a fault within the warranty period, we will arrange a replacement at no cost to you.

What to do:

• Contact our customer support team within 7 days of receiving a damaged item
• Provide photos of the damage and your order details
• We may ask you to perform simple troubleshooting steps before we arrange a free return and send a replacement or offer a full refund

Returning your LUSTRE product is simple. Just follow these four easy steps:

Once your return is received at our warehouse:

• We will inspect the item within 2-3 business days
• If approved, your refund will be processed within 3-5 business days
• Refunds are issued to your original payment method
• Depending on your bank or card provider, it may take an additional 3-5 business days for the funds to appear in your account

You will receive an email confirmation once your refund has been processed.

Faulty or damaged items: LUSTRE cover all return shipping costs. A prepaid label will be provided.

Change of mind returns: Customers are responsible for return shipping costs unless otherwise stated in a promotional offer.

Wrong item sent: LUSTRE cover all return shipping costs and expedited replacement.